Computer Networking Basics for Desktop Support Technicians

Learn the basics of computer networking and the OSI model in this 30 minute course.

• What does a desktop support technician need to know?
• How do I become a better desktop support technician?
• What are the competencies required for desktop or IT support engineer?
• What is role of desktop support engineer?

Over this course, you'll learn some of the basic fundamentals surrounding computer networking and the OSI Model, topics include the following:

• Switches vs Hubs
• Half duplex and full duplex data transmissions
• IPv4 and IPv6
• Quality of Service (QoS) and how this works
• High level explanations of each layer of the OSI Model and how they relate to networking.

Also included are some real-world examples of how the OSI Model is applied in a corporate environment, as well as how troubleshooting tasks make use of this model.