Computer Networking Basics for Desktop Support Technicians
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Computer Networking Basics for Desktop Support Technicians

Computer Networking Basics for Desktop Support Technicians

Computer Networking Basics for Desktop Support Technicians


Learn the basics of computer networking and the OSI model in this 30 minute course.

  • What does a desktop support technician need to know?
  • How do I become a better desktop support technician?
  • What are the competencies required for desktop or IT support engineer?
  • What is role of desktop support engineer?

Over this course, you'll learn some of the basic fundamentals surrounding computer networking and the OSI Model, topics include the following:

  • Switches vs Hubs
  • Half duplex and full duplex data transmissions
  • IPv4 and IPv6
  • Quality of Service (QoS) and how this works
  • High level explanations of each layer of the OSI Model and how they relate to networking.

Also included are some real-world examples of how the OSI Model is applied in a corporate environment, as well as how troubleshooting tasks make use of this model.

Computer Networking Basics for Desktop Support Technicians

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